Shipping policy
OVERVIEW
At Odevie Genève™, we want your shopping experience to be smooth and reliable. This Shipping Policy explains our delivery options, timelines, and related conditions when you shop at odeviegeneve.com.
1. SHIPPING REGIONS
We currently ship to:
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United Kingdom
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Switzerland
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European Union countries
- GCC Countries
If your country is not listed at checkout, please contact us at contact@odeviegeneve.com and we will do our best to assist.
2. PROCESSING TIME
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Orders are typically processed within 1–2 business days (Monday–Friday, excluding public holidays).
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You will receive a confirmation email with tracking details once your order has been shipped.
3. SHIPPING OPTIONS & DELIVERY TIMES
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UK: 2–3 business days
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EU: 3–5 business days
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Switzerland: 2–6 business days
- International (Outside Europe): 6–7 business days, depending on destination
Delivery times are estimates and may vary due to customs clearance, weather, or courier delays.
4. SHIPPING COSTS
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Standard shipping fees will be calculated at checkout based on your location.
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Free standard shipping on orders over €80.
5. CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, and fees once the shipment reaches your country.
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These charges are the responsibility of the customer.
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We are not responsible for delays caused by customs clearance.
6. ORDER TRACKING
Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
7. UNDELIVERED OR RETURNED PACKAGES
If a package is returned to us due to an incorrect address provided by the customer, or because it was unclaimed, we may charge additional shipping costs to resend the package.
8. LOST OR DAMAGED PACKAGES
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If your order is lost in transit or arrives damaged, please contact us immediately at contact@odeviegeneve.com.
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We will work with the carrier to resolve the issue as quickly as possible.
9. CONTACT
Questions about our Shipping Policy should be sent to contact@odeviegeneve.com.